Privacy Policy

Who we are

This website, www.cygnaltech.com, is run by Cygnal Technologies, Unit 501-502 ECRDDC Condominium, 496 Barangka Drive Corner Talumpong St., Mandaluyong City 1550, Philippines. This policy explains what information we collect when you use the site, why we collect it and what choices you have. It follows the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

What we collect

Information you send us. If you email or call us, we receive your name, contact details and what you tell us about your request. We use it to reply and to prepare a quote.

Information collected automatically. When you visit, the analytics tools described below record the pages you view and for how long, the links you click, how you scroll and move your mouse, your device type, browser and screen size, your language, your approximate location, the website that sent you here and your IP address.

How we use it

• To answer your questions and send quotes.
• To see how visitors use the site, so we can fix problems and improve it.
• To measure the results of our own marketing.
• To keep the site secure.

We do not sell your personal information.

Cookies and analytics

Cookies are small files that a website stores on your device. The site works without them. We use them, and similar tools, for analytics and marketing measurement only. These services set them:

• Google Analytics (Google) counts visits, pages and traffic sources. Google Privacy Policy
• Microsoft Clarity (Microsoft) shows us heatmaps and recordings of how visitors move through pages. Microsoft Privacy Statement
• Meta Pixel (Meta) measures visits that come from Facebook and Instagram, for our marketing. Meta Privacy Policy

Some content also loads from other services, which can see your IP address when it does: Google Fonts for text, and OpenStreetMap and Esri for the map on the Our Footprint page.

You can block or delete cookies in your browser settings. To opt out of Google Analytics, use Google's browser add-on. Blocking cookies does not stop you from reading the site.

Who else sees your information

Google, Microsoft and Meta process analytics data under their own terms and may store it on servers outside the Philippines, including in the United States. Our web host also keeps standard server records. We share information with anyone else only when the law requires it.

How long we keep it

We keep messages and quote records for as long as we need them to deal with your request and for our business records. Analytics data is kept for the period set in each tool.

How we protect it

We use reasonable organizational, physical and technical measures to protect personal information, including access controls on the system that manages this website. No online service is completely secure.

Your rights

Under the Data Privacy Act you have the right to:

• be informed about how your data is processed;
• access the personal data we hold about you;
• object to processing;
• correct inaccurate data;
• ask us to erase or block your data;
• receive your data in a usable format;
• claim damages if your data was misused.

To use any of these rights, email support@cygnaltech.com. We may ask you to confirm who you are first. You can also file a complaint with the National Privacy Commission.

Children

This site is for businesses. It is not meant for anyone under 18, and we do not knowingly collect their information.

Links to other sites

Some pages link to other websites. We are not responsible for how those sites handle your information.

Changes to this policy

We may update this policy. The date at the top shows the latest version.

Contact us

Cygnal Technologies
Unit 501-502 ECRDDC Condominium, 496 Barangka Drive Corner Talumpong St., Mandaluyong City 1550, Philippines
Email: support@cygnaltech.com
Phone: +63 (2) 8997-9125