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Our Warranty Policy

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Cygnal Technologies Trading and Services.

What is NOT covered by the Limited Warranty

Cygnal Technologie's warranty will cover 12 months from the date of purchase of the goods, the following conditions such as but not limited to, are NOT covered by our warranty period

  • Damaged caused by mechanical, electrical or other accidental or intended damages caused by improper use or due to wind, rain, fire or other acts of nature.

  • Damaged interface ports (SFP, SFP+, .Ethernet, Wireless, USB, Serial) caused by power surge, electrical malfunction, improper cable connections, improper antenna connections

  • Damaged due to improper installation of the device.

  • Damaged due to shipping or handling.

  • Damaged caused by wrong firmware version upgrade, wrong firmware update procedure

  • Damaged caused by Intentional modification of the equipment

  • Tampered unit(s) in whole or part of the hardware or software.

What is covered by the warranty?

The Limited Warranty only covers the Factory / Workmanship Defects. - Defective unit due to Manufacturing / Factory / Workmanship.

What are the probable signs if the unit is under the Factory Defects?

  • You received the goods in original packing and in good condition and no signs of damage caused by shipping or handling, and you encounter the following.

  • The first time you power up the unit and it did not work despite having a good power source (no power or a complete "dead set")

  • The unit powered up but you are unable to access the unit by winbox or webgui despite connecting it directly to a desktop or laptop with proper Ethernet cable and proper setup of your computer (subject for remote support)

Note: Cygnal Technologies reserves the rights to inspect the goods internally and/or externally to identify the cause of damage, whether it is a Factory Defect or not.

Our Warranty Policy is subject to change without prior notice.

How to claim the warranty

Send your unit in complete original packing back to us along with your receipt or the invoice generated by our online store.

The customer must shoulder the round-trip shipping cost.

We will inspect the unit for the cause of the damage(s).

If we identify that the damaged is within the parameters of the "Factory / Workmanship Defects" we will replace the defective component in whole or part(s) and send it back to you.

How long to wait for the replacement?

If the unit falls under the "Factory / Workmanship Defects", and you sent us the round-trip shipping fee, we will send the unit to you in no time, provided that we have the replacement unit on-stock, otherwise, the delivery lead time for the replacement is 15-45 days

If the unit did not fall under the "Factory / Workmanship Defects", the customer must pay for troubleshooting / servicing fee,

If the customer wishes to have the unit returned, the customer must shoulder the cost of shipping fee.

If the equipment is out-of-warranty, we can repair your equipment for a fee, the customer must bear all the costs of shipping the equipment to us and sending it back to you and your shipping cost is non refundable if the equipment cannot be repaired.

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Return Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Our return policy does not cover the "Change of Mind"

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@cygnaltech.com.

"On Sale" items (if applicable)

Only regular priced items may be refunded, unfortunately "on sale" items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cygnaltech.com and send your item to:

Cygnal Technologies Trading and Services
5th Floor ECRDC Building
496 Barangka Drive corner Talumpong Street
Mandaluyong City 1550
Philippines
T: +632-997-9125
M:+63-927-6115-961

Shipping

To return your product, you should mail your product to:

Cygnal Technologies Trading and Services
5th Floor ECRDC Building
496 Barangka Drive corner Talumpong Street
Mandaluyong City 1550
Philippines
T:+632-997-9125
M:+63-927-6115-961

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over ₱1,500, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

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Mikrotik General Warranty

MikroTik warrants all RouterBOARD series equipment for the term of twelve (12) months from the shipping date to be free of defects in materials and workmanship under normal use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use or due to wind, rain, fire or other acts of nature.

To return failed units to MikroTik, you must perform the following RMA (Return Merchandise Authorization) procedure. Follow the instructions below to save time, efforts, avoid costs, and improve the speed of the RMA process.

1. If you have purchased your product from a MikroTik Reseller, please contact the Reseller company regarding all warranty and repair issues, the following instructions apply ONLY if you purchased your equipment directly from MikroTik in Latvia.

2. MikroTik does not offer repairs for products that are not covered by warranty. Exceptions can be made for: CCR1016-12G, CCR1016-12G-BU, CCR1036-12G-4S, RB1100, RB1100AH, RB1100AHx2, RB1200, RB600, RB600A and RB800 as a paid service (fees apply).

3. Out-of-warranty devices and devices not covered by warranty sent to Mikrotik will be returned to the sender at sender's cost. If the customer has not organized return of such rejected devices within 12 months from the day of arrival, MikroTik has the right to discard them.

Please visit Mikrotik RMA website

Mikrotik RMA